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Frequently asked questions
What size should I order?
Each product has a size guide to help you choose the right fit. We use UK sizing across all our pieces.
Do you offer custom sizes?
Yes, we offer custom sizes. Please reach out to us at admin@shopprivatelabel.com to place a custom order.
How long does delivery take?
Within Nigeria, delivery takes 1 to 2 working days. For international orders, it may take up to 10 working days, depending on your location.
Can I return or exchange an item?
If you placed an order in a specific size and received the wrong one, we’ll sort it out. Please contact us within 2 days of delivery.
Do you ship internationally?
Yes, we do.
What if I have a problem with my order?
If something isn’t right with your order, please send an email to admin@shopprivatelabel.com and we’ll do our best to help.
Do you offer pre-orders?
Yes, we do on some occasions. Please email admin@shopprivatelabel.com to check or place a pre-order.
Can I pay on delivery?
No, we do not offer payment on delivery. All orders must be paid for in full before shipping.
How do I care for my pieces?
We recommend a gentle machine wash. Avoid harsh detergents to help preserve the fabric and print.
How do I join your mailing list?
If you’d like to join our mailing list, please send an email to admin@shopprivatelabel.com with your contact details.
Do you offer wholesale or stockist options?
If you’re interested in stocking Private Label NG, please email admin@shopprivatelabel.com and we’ll be in touch to discuss further.
Do you work with influencers or stylists?
Yes, we’re open to collaborations. For influencer partnerships or press enquiries, please email admin@shopprivatelabel.com.